Private by design
Guardian Parent Support
Get help without sending us your child’s schoolwork, student records, or private report contents.
The fastest way to get help
Create a short-lived support code inside Guardian so support can inspect limited account and service status.
- Open Guardian Settings.
- Choose Create support code.
- Email the code with a short description of what went wrong.
What not to email
A support code is designed to keep private family and school information out of email.
- School worksheets or student records
- Child names or report findings
- Verification codes, recovery keys, or session tokens
- Screenshots containing child information
Membership and billing
Guardian memberships are billed through Apple. In Guardian Settings you can:
- Use Restore purchase for an existing App Store purchase.
- Use Manage subscription to change or cancel through Apple.
- Reconnect your membership after signing in on another device.
Account and privacy
Guardian gives signed-in parents direct account controls inside Settings.
- Create privacy export makes a one-time copy of account data.
- Delete account data removes the Guardian account and associated account data.
- Sign in with Apple may be required to verify account ownership.
What Guardian support can—and cannot—do
A parent-generated support code lets the team inspect limited account and service status. It does not reveal your child’s name, uploaded school material, report findings, message drafts, raw session token, or family review preferences.
Support cannot bypass account ownership checks, reveal private review content, recover a deleted account, cancel an Apple subscription for you, or mark an unsent school message as sent.
Still need help?
Include your support code and a brief description. Please leave schoolwork and student information out of the email.
Common questions
Quick answers
My Apple purchase completed, but Guardian is still locked. What should I do?
Confirm that you are signed into Guardian, then choose Restore purchase in Settings. If access still does not update, create a support code and email it to support. Do not send purchase credentials or verification codes.
Does deleting Guardian cancel my Apple subscription?
No. Account deletion and App Store subscription management are separate. Cancel or change the subscription in Apple’s subscription settings.
Can support see the school material I reviewed?
Not through a support code. The code exposes limited account and service status and is designed not to reveal uploaded school content, report findings, or family review preferences.
A review failed or was interrupted. Do I need to pay again?
No separate charge is created for retrying a review. Reopen the attempt and use the available retry action. If it continues to fail, create a support code and contact support.
Can Guardian send a message to my school?
Guardian can help prepare a draft, but a parent reviews and sends it. Support cannot mark an unsent message as sent.